How Do I Get a Replacement Phone from Assurance Wireless? Assurance Wireless is one of the best telecommunication companies. It offers Lifeline Assistance programs to American citizens. Also, if you pass the eligibility criteria, you may be lucky to get a free phone. Assurance Wireless offers government-free phones to specific groups of people. However, we are human beings so we are bound to make mistakes. Therefore, there are certain conditions or situations that may put us in a bad place. One of the situations is losing a phone either through theft or just getting lost. So, you may be wondering, how you will get a replacement phone for Assurance Wireless. Well, this article is a perfect guide for you.
Details About Getting a Replacement Phone from Assurance Wireless
You may be lucky to pass the qualifications of getting a free cellphone from Assurance Wireless. Unfortunately, it can be stolen, misplaced, or lost. In some cases, you be wanting a phone upgrade and request a better smartphone. You can also get a replacement phone from Assurance Wireless if it got damaged during the transition. There are certain features that may not perform as expected and you will need to get a replacement too.
Another reason that may push a user to get a replacement phone from Assurance Wireless is the system. The operating system of the current phone can be slow or just not up to advanced. Also, if the phone is old so it does not have new features then you should replace it. These circumstances can be so intriguing that will make you need a new phone. But you need to go through the replacement policy first.
How Do I Get a Replacement Phone from Assurance Wireless?
There are policies in every organization. These policies ensure the company is run smoothly and people get quality services. So, ensure you know the policies at the back of your head before getting a replacement phone from Assurance Wireless.
- The carrier requires to pay some charges when getting a replacement phone from Assurance Wireless.
- The above policy is however not applicable to everyone. If the phone gets faulty within the first year of acquiring the phone, then it’s free. The phone will be within the warranty limit of the phone manufacturer. The warranty is only for twelve months since its shipment.
- You need to report immediately if you notice it is faulty. The report is also in case you damage it and it is no longer working well. Customer care services are always available through this contact 1-888-321-5880. The team member will give you instructions on how best you can get the replacement phone.
- The replacement team will ensure you do not get the same model phone that you previously had. It is highly probable that you will get a different model that works better.
Steps To Follow When Getting a Replacement Phone from Assurance Wireless
There are certain steps that you need to follow when getting a replacement phone. These instructions are very crucial because they will guarantee you a good replacement.
1#. Contact Assurance Wireless Customer Service
Assurance Wireless has a very good customer care team. They have the best training on how to handle different situations. So, the fest step is notifying customer care that you have an issue. They have a toll-free number which is 1-888-321-5880. It is available all day long and even at night. For recognition purposes, you will need to send the number of your Assurance Wireless account. You will also need to answer certain security questions for security verification purposes.
2#. You Need to Give a Detailed Account of Your Situation
The customer care representative will need to have all your details. You need to narrate what led to your situation that you now need a replacement for. Once your phone is stolen or lost, you need to report it to your representative immediately.
If you damaged the phone, then you need to explain how the damage occurred and how bad it is. The extent of the damage will determine if the phone needs repairs or replacement. The representative will also ask you some questions that will help in determining your eligibility.
3#. Provide the Necessary Documents
Documents are very necessary for every step of Assurance Wireless. You will need relevant documents in the first application of a phone and in replacement. The documents will support your request for a replacement phone. If your phone was stolen you will need a police report as proof of your request.
If the case is about damage to the phone, then you will need photos of the damage. Depending on your reason, the customer care representative will inform you of the documents you need. You will also get guidance on how to make a submission.
4#. Choose a Replacement Phone
At this point, you can now choose another phone model. There are various replacement phones from Assurance Wireless. The model of the phone will depend on the location you are in. The representative will give you a guide on the available phones and which one is the best to use.
5#. Activate the Replacement Phone
The replacement phone needs an activation so that it can start operating properly. In most cases, the representative will help you with the activation through your Assurance Wireless account. You need to give the serial number of your new phone to the customer care representative. If the replacement was because of damage then you need to return the old phone to Assurance Wireless.
Frequently Asked Questions
Is It Possible to Do the Replacement Process Online?
Yes, you can do the replacement phone process online. All you need is to log in to mobile.virginmedia.com/ecare/login. Enter your details and fill in the online application form. Then send the submission to Assurance Wireless.
How Much Do You Need When Getting a Replacement Phone from Assurance Wireless?
You will need $20 to pay for the replacement charging fee.
Getting a replacement phone from Assurance Wireless requires you to follow certain steps. First, contact their customer service team. Then you need to explain your situation and provide documentation if required. You will get a guide from the customer care representative on what you need to do. Ensure you follow the steps so you can get the replacement phone soon.